Food Order Errors
If you receive food that is different from your receipt, we sincerely apologise. Please call us on +44(0)20 3581 1538 as soon as you notice that there was an error. You may come to the restaurant to pick up the correct food item.
We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the item, and in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery or pick up.
Prior to processing your refund or account credit, we may consider relevant factors including the details of the order, including your account history and speaking to the relevant team members.
Please note: we do provide courtesy items such as disposable cutlery, when
requested for free. If we mistakenly omit a free courtesy item you are
welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.
Food Dissatisfaction for inhouse and takeaway
We cook our food fresh daily with only the finest and freshest ingredients. We take great care and pride in all the dishes we make.
Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container so we may investigate and deal with the issue.
We will prepare you a new food order. If you do not wish to receive a new
dish, we may provide a refund or account credit or we will refund you with a restaurant voucher only after we receive the food in the original container and have confirmed the error to the discretion of the manager on duty.